Have you every looked at the facilities and services offered by a luxurious five-star hotel and seen concierge service and wondered why this is so important or what a concierge actually does in a hotel? Having a concierge service can be beneficial and help you have a more relaxed, enjoyable and memorable stay.
A concierge works at a hotel deck where they provide clients with a range of services to help them have the best experience when visiting their location. This is very different from reception as they do not handle any administrative tasks within the hotel, so you cannot go to the concierge to book you in, but they will be able to provide you advice and assistance on the check in process and where to go to get booked in and taken to your room.
You will find that a concierge will have extensive area knowledge and be able to provide you with useful services, such as arranging a car hire for you on your chosen dates. You may be in a strange city and caught a taxi to your hotel and now you want to explore at your own pace without relying on someone else. They will be able to secure you the best deals so you are guaranteed to pay the best prices for hiring a car for the period that you need them for.
Another service provided by these hotel staff members is to arrange tours and book clients on tours. If you want to explore the area, see all the sights and enjoy a cost defective experience, then the concierge service will be able to assist you. You can discuss your tour requirements and expectations with the concierge and they will be able to make recommendations and point you in the right direction so you get the best experience.
A concierge will also book your spa treatments for you. Whether they have an on-site spa or they have access to a nearby spa. They will ensure you get the treatments you want whether it’s a relaxing massage or a cleansing facial. They will be able to provide you with information on pricing and more so you can make the right decision based on your particular needs.
Whether you want to dine in the hotel restaurant or you want to find a celebrity restaurant nearby, the concierge will not only be able to make recommendations but they will make your reservation for you, saving you time and energy in the long run and ensuring that you don’t have to run around making reservations when you are on holiday.
Depending on where you are staying, there may be shows, operas, ballets on that you want to see. If you want to see one of these shows, the concierge will be able to advise what is on and book your tickets to ensure you get the see the production you don’t want to miss.
A concierge is there to recommend and direct you. They are a wealth of information and they can help you with anything from finding the nearest train station to helping you find your way to the top sights and attractions. They will book your taxi, car hire service or make your restaurant reservations. These individuals are customer orientated and will go out of their way to ensure that all guests have the best stay when staying in their hotel.